Last Updated: 06/02/2026

Welcome to Viral Pixel Media (“we”, “our”, “us”). This combined Privacy & Refund Policy explains how we handle user data and outlines our refund and cancellation terms when you use our website viralpixelmedia.com or engage our digital marketing services.

By accessing our website or using our services, you agree to this policy.

PART A: PRIVACY POLICY

1. Information We Collect

1.1 Personal Information

We may collect personal information voluntarily provided by you, including:

• Name
• Email address
• Phone number
• Business information
• Billing or payment-related details

1.2 Non-Personal Information

We may automatically collect certain non-personal data such as:

• IP address
• Browser and device type
• Pages visited and time spent on the website
• Referring sources

2. How We Use Your Information

Your information is used to:

• Provide and manage our services
• Communicate regarding inquiries, projects, or updates
• Improve website performance and marketing strategies
• Send invoices, confirmations, and service-related notices
• Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website performance. You can disable cookies through your browser settings, though some features may be limited.

4. Sharing of Information

We do not sell, rent, or trade personal information.

We may share information only with:

• Trusted third-party tools required for service delivery
• Legal or regulatory authorities when required by law

5. Third-Party Services

Our services may involve third-party platforms such as Google, Meta (Facebook/Instagram), analytics tools, or payment gateways. These platforms operate under their own privacy policies, and we are not responsible for their practices.

6. Data Security & Retention

We implement reasonable safeguards to protect your data. However, no online system is fully secure.

Data is retained only as long as necessary for business or legal purposes.

7. Your Rights

You may request access, correction, or deletion of your personal data, or withdraw consent for communications by contacting viralpixelmedia@outlook.com.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

PART B: REFUND & CANCELLATION POLICY

9. Nature of Services

All services provided by Viral Pixel Media are digital, customized, and time-based. Once work begins, resources and expertise are allocated specifically to the Client.

10. No Refund Policy

• All payments made are non-refundable.
• Refunds are not provided for dissatisfaction with results, change of mind, or delays caused by the Client.
• We do not guarantee specific results such as leads, sales, or rankings.

11. Advance Payments

All services require advance payment unless otherwise agreed in writing. Failure to pay may result in service suspension or termination.

12. Cancellation by Client

Clients may request cancellation by providing written notice via email.

Upon cancellation:

• Completed work up to the cancellation date will be billed
• Ongoing services will stop
• No refunds will be issued for completed or ongoing work

13. Cancellation by Agency

We reserve the right to suspend or terminate services without refund if:

• Payment terms are violated
• The Client breaches our Terms & Conditions
• The Client engages in unethical, illegal, or abusive behavior

14. Third-Party Costs

Advertising spend, software subscriptions, tools, domains, hosting, or platform fees paid to third parties are strictly non-refundable.

15. Exceptional Circumstances

Any refund, if considered, shall be at the sole discretion of Viral Pixel Media and must be confirmed in writing.

16. Policy Updates

We reserve the right to modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of the updated policy.

17. Contact Information

For questions related to this Privacy & Refund Policy, please contact:

Viral Pixel Media
Email: viralpixelmedia@outlook.com